Terms of Trade

Payment

Belle.dk receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will not be withdrawn from your account until the item is shipped.All amounts are in DKK. Danish kroner and incl. current Danish VAT.

Belle.dk uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery

Belle.dk delivers packages on all weekdays, when orders are received before noon 12:00
At Belle.dk, we typically ship sold items within 1-3 days after we have received an order. An e-mail will be sent to the buyer's e-mail address when the order is registered!

Complaint right

Belle offers a 2 years complaint right in accordance with the Danish Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.
The complaint does not apply to errors or damage caused by improper handling of the product. Please read the instructions that follow the product carefully.

Belle.dk will cover any return costs at a reasonable extent.

For return and complaint
Please contact Stine Gøeg by e-mail: stine[at]­belle.­dk
Return Address:
Belle Art & Rugs
Vejlevej 145
7140 Stouby
Belle does not receive packages sent on demand.

Reimbursement

If a refund has been agreed upon, please provide bank details in advance by mail. E-mail: stine@belle.dk, so we can transfer the agreed amount. After we have received the returned item.

Cancellation

A full return of 14 days is given on items purchased in our webshop.
The period is counted from the day you receive the order.
Return costs are not covered by Belle.dk unless otherwise agreed in advance.

Cancellation must be notified to Stine Gøeg. Please contact: stine@belle.dk no later than 14 days after the purchase. Within 14 days of cancellation, the returned shipment must be delivered to Belle.dk.

The cancellation notice must be sent per. E-mail: stine[at]­belle.­dk
In the Cancellation Notice, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form and send it by returning the item. You can find it here (INSERT LINK TO PREVENTION FORM)

The condition of the product when you return it

You are solely responsible for any deterioration of the value of the item due to handling otherwise than what is necessary to determine the nature, characteristics, condition and appearance of the item. In other words - you can assess the item in the same way as if you are considering to buy it in a physical store.

If the product has been overloaded or used in addition to what is described above, we consider the product used, which means that, in the case of a refund of the purchase, only a part of or none of the purchase amount will be returned, depending on the commercial value of the item.
In order to receive the full purchase amount, you can do as you can at a physical store. You can assess and test the product, but do not take it in real use.

Complaints - overview and links:

If you have a complaint about a product purchased from our webshop, a complaint may be sent to:
The Competition and Consumer Agency's Center for Complaints
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer domiciled in another EU country than Denmark, you can state your complaint in the EU Commission Online Complaints Platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide us with our e-mail address: info[at]­domæne.­dk